tag:enrolmy.statuspage.io,2005:/historyEnrolmy Status - Incident History2023-12-18T18:43:04+13:00Enrolmytag:enrolmy.statuspage.io,2005:Incident/194675902023-12-18T18:39:11+13:002023-12-18T18:39:11+13:00System unavailablity - Enrolmy<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>18:39</var> NZDT</small><br><strong>Resolved</strong> - An incident occurred at 5:35pm this evening on the Enrolmy Platform causing unavailability. Out engineers responded immediately, and worked through until resolution. This was resolved at 6:20pm</p>tag:enrolmy.statuspage.io,2005:Incident/194217612023-12-16T11:22:26+13:002023-12-16T11:22:26+13:00DB Upgrades<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:22</var> NZDT</small><br><strong>Completed</strong> - The DB Maintenance completed successfully.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>09:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:46</var> NZDT</small><br><strong>Scheduled</strong> - We will be performing Database updates during this time. Enrolmy operates Redundant databases, however a small outage will be required for these changes.</p>tag:enrolmy.statuspage.io,2005:Incident/161425872023-02-15T15:37:51+13:002023-02-15T15:37:51+13:00System Outage<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:37</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br />The duration of the incident was from approximately 2:55pm until 3:35pm.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:34</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:34</var> NZDT</small><br><strong>Investigating</strong> - We're aware of slowness and connection issues across Enrolmy and are investigating.</p>tag:enrolmy.statuspage.io,2005:Incident/110773122022-09-08T12:00:00+12:002022-09-08T12:31:21+12:00Login Outage<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> NZST</small><br><strong>Resolved</strong> - The ability to login to the Enrolmy website and mobile apps was disrupted from approximately 12:00pm until 12:17pm. Full services have now been restored.<br />This outage may also have affected the display of Safety Form information across our applications.<br />We apologise for any inconvenience this brief outage may have caused.</p>tag:enrolmy.statuspage.io,2005:Incident/94064232022-02-26T14:00:40+13:002022-02-26T14:00:40+13:00Db Upgrades<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>23:15</var> NZDT</small><br><strong>Update</strong> - Database upgrades will be performed during this time and will result in Enrolmy services not being available.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:57</var> NZDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:enrolmy.statuspage.io,2005:Incident/93781572022-02-25T22:00:30+13:002022-02-25T22:00:30+13:00DB Upgrade<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>22:00</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:16</var> NZDT</small><br><strong>Scheduled</strong> - A upgrade will occur Friday night from 9pm. Normally we are able to perform maintainance without the need to schedule downtime. However in this case we will have up to 1 hour of downtime. During this time a maintainance page will appear.</p>tag:enrolmy.statuspage.io,2005:Incident/91647132022-01-26T14:56:00+13:002022-01-26T15:22:04+13:00Login unavailable<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:56</var> NZDT</small><br><strong>Resolved</strong> - The Enrolmy login page was inaccessible today from 2:56pm NZDT until 3:16pm NZDT.</p>tag:enrolmy.statuspage.io,2005:Incident/91477402022-01-21T13:00:00+13:002022-01-24T09:08:19+13:00Some emails have been delayed<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:00</var> NZDT</small><br><strong>Resolved</strong> - From approximately 1:30pm to 6:00pm on Friday 21 January (NZDT) Enrolmy was unable to send emails. The cause of the failure was resolved on Friday evening with most emails caught in the incident delayed by only a few hours. A minority of emails that were not sent on Friday have been rescheduled to send before 10am on Monday 24 January (NZDT).</p>tag:enrolmy.statuspage.io,2005:Incident/81605752021-10-05T21:00:00+13:002021-10-06T09:27:00+13:00Providers unable to access activities in Enrolmy back-end<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> NZDT</small><br><strong>Resolved</strong> - Providers were unable to access activities in the Enrolmy back-end from approximately 8:45pm to 9:05pm. During this time providers were unable to view activity details or bookings. No other Enrolmy services were affected and parents were still able to view and book into activities.</p>tag:enrolmy.statuspage.io,2005:Incident/76128972021-07-27T23:15:41+12:002021-07-27T23:15:42+12:00DB Upgrades<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>23:15</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>23:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>19:35</var> NZST</small><br><strong>Scheduled</strong> - Minor impact to site availability possible.</p>tag:enrolmy.statuspage.io,2005:Incident/71934712021-06-08T16:20:56+12:002021-06-08T17:12:33+12:00Access interrupted for some users<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:20</var> NZST</small><br><strong>Resolved</strong> - This partial outage how now been resolved. The incident duration was 19 minutes.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:11</var> NZST</small><br><strong>Update</strong> - Some users are unable to access Enrolmy at this time. We are now investigating.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:10</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:enrolmy.statuspage.io,2005:Incident/69000292021-05-08T22:30:30+12:002021-05-08T22:30:30+12:00DB Upgrade<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:30</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:31</var> NZST</small><br><strong>Scheduled</strong> - The various databases of Enrolmy will be upgraded to a later version. Because it is a major upgrade it will be performed in person and it will be expected to cause a short outage of around 25sec as failover occurs.</p>tag:enrolmy.statuspage.io,2005:Incident/67889482021-04-19T16:20:00+12:002021-04-20T07:56:58+12:00Some pages inaccessible<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>16:20</var> NZST</small><br><strong>Resolved</strong> - Some pages on the Enrolmy backend were inaccessible from 4:20pm to 4:37pm.</p>tag:enrolmy.statuspage.io,2005:Incident/67785712021-04-18T20:18:47+12:002021-04-18T20:19:11+12:00Booking Pages briefly unavailable.<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:18</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:00</var> NZST</small><br><strong>Investigating</strong> - The release targeted for this evening, introduced a security improvement. This inadvertently caused an unintended block in accessing booking pages. The release was reverted within 10mins. Enrolmy typically releases approximately 4 times a week with minimal if any disruption, but unfortunately this release did cause an impact.</p>tag:enrolmy.statuspage.io,2005:Incident/67487492021-04-14T23:25:50+12:002021-04-14T23:25:50+12:00Production API Upgrade<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>23:25</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>23:20</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>23:18</var> NZST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:enrolmy.statuspage.io,2005:Incident/67528142021-04-14T15:30:00+12:002021-04-15T08:51:02+12:00Excessive Latency on Oauth API<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:30</var> NZST</small><br><strong>Resolved</strong> - At 3:45pm on the 14th for approximately 21mins, there was excessive latency on the Oauth API which is a supporting API for several functions mainly servicing new logins. Enrolmy Engineering responded, and the root cause was determined as a resource issue in this component of the platform. This resulted in scheduling an upgrade of this component at 23:20 that evening.</p>tag:enrolmy.statuspage.io,2005:Incident/67070862021-04-09T05:53:55+12:002021-04-09T05:53:55+12:00Issues with login to Enrolmy.com<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>05:53</var> NZST</small><br><strong>Resolved</strong> - Users logging into Enrolmy and creating new login sessions prior to 5:30am NZST on Friday 9th April, experienced issues with message of login not currently available. Issue would have also affected Mobile Tablets if the user was not already logged in from a previous session. The issue has been fully resolved.</p>tag:enrolmy.statuspage.io,2005:Incident/66304782021-03-29T15:02:20+13:002021-03-29T15:02:20+13:00Errors during Xero sync<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:02</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>13:15</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>13:06</var> NZDT</small><br><strong>Identified</strong> - Unable to complete Xero Sync.</p>tag:enrolmy.statuspage.io,2005:Incident/64749662021-03-08T06:30:00+13:002021-03-08T08:48:18+13:00Sydney DataCentre Connectivity Issue<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> NZDT</small><br><strong>Resolved</strong> - For approximately 20min from 6:30-6:50am this morning our hosting provider in Sydney was affected by a significant Telecom outage, taking out service to New Zealand customers. The provider has moved traffic to another Telecom provider, Service has been restored.</p>tag:enrolmy.statuspage.io,2005:Incident/64220652021-03-01T12:59:19+13:002021-03-01T12:59:19+13:00Email delays<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:59</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:22</var> NZDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:21</var> NZDT</small><br><strong>Monitoring</strong> - Due to high volumes of email being sent, some mass email is currently experiencing delay. Email is working and flowing out, the backlog will be clear shortly.</p>tag:enrolmy.statuspage.io,2005:Incident/63601032021-02-23T09:19:29+13:002021-02-23T09:19:29+13:00Issue with login for some users<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:19</var> NZDT</small><br><strong>Resolved</strong> - Login key generation issue affected some users ability to start new sessions for 6 mins from 9:06am until 9:11am</p>tag:enrolmy.statuspage.io,2005:Incident/62833272021-02-16T23:55:31+13:002021-02-16T23:55:31+13:00DB Maintainance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:55</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:40</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:39</var> NZDT</small><br><strong>Scheduled</strong> - The Primary DB of Enrolmy will undergo Maintainance causing a brief outage.</p>tag:enrolmy.statuspage.io,2005:Incident/62644612021-02-16T12:38:24+13:002021-02-16T12:38:24+13:00Absence Submission on IOS Application version 2.5.2<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:38</var> NZDT</small><br><strong>Resolved</strong> - The release 2.53 was live 15th of February and solves this issue. IOS Users are being encouraged to update.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:55</var> NZDT</small><br><strong>Investigating</strong> - Absence Submission on specific version IOS Application version 2.5.2 is not submitting correctly.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:42</var> NZDT</small><br><strong>Monitoring</strong> - A new release has been prepared and is waiting on Apple to release for install, this is expected in the next 24-48 hours.</p>tag:enrolmy.statuspage.io,2005:Incident/61393282021-02-02T16:41:55+13:002021-02-02T16:41:55+13:00Timeouts on Backend service<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:41</var> NZDT</small><br><strong>Resolved</strong> - We are satisfied by the behaviour over the past two days that the issue is resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>23:05</var> NZDT</small><br><strong>Monitoring</strong> - The fix was deployed this evening, we will continue to monitor over the next 72 hours</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:27</var> NZDT</small><br><strong>Update</strong> - The fix has been prepared and will be deployed this evening to minimise any end of day disruption.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:02</var> NZDT</small><br><strong>Identified</strong> - The root cause of the issue has been identified and a fix is being prepared</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:53</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:02</var> NZDT</small><br><strong>Investigating</strong> - A 5min outage occurred with excessive DB connections, the root cause is being investigated, the issue is not related to the previous issue occurring on the 28th</p>tag:enrolmy.statuspage.io,2005:Incident/61384492021-01-28T20:00:00+13:002021-01-29T10:40:59+13:00Site wide outage<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> NZDT</small><br><strong>Resolved</strong> - One of the key supporting databases, grew beyond the configured storage. This was addressed and monitoring alerts reviewed to ensure any future events are paged out to on-call to prevent a repeat of this incident.<br /><br />Outage was approximately 25mins and our team were alerted to the issue by both our alerting and customers raising issues.<br /><br />Our team was actively working on the issue within 10mins until resolution.</p>